Politique de confidentialité

1. Who we are

Underscore Energy Ltd (“Underscore”, “we”, “our”, or “us”) is a company incorporated in England and Wales. We operate the website at underscore.ai and provide energy coordination software to industrial manufacturers.

We are the data controller for personal data collected through this website. You can contact us at hello@underscore.ai.

2. What data we collect

We collect personal data in the following ways:

• Contact form submissions: when you submit our contact form, we collect your name, email address, company name, and the contents of your message.
• Analytics data: we use Google Analytics 4 to collect anonymised information about how visitors use our website, including pages visited, time on site, and general location (country or city level). IP addresses are anonymised before processing.
• Technical data: your browser and device may automatically transmit technical information such as browser type, operating system, and referring URL when you visit our website. We do not use this to identify you individually.

3. How we use your data

We use the data we collect to:

• Respond to enquiries submitted through our contact form.
• Understand how our website is used and improve its content and performance.
• Comply with legal obligations.

We do not sell your personal data to third parties, and we do not use it for unsolicited marketing without your consent.

4. Legal basis for processing

We process your personal data on the following legal bases:

• Legitimate interests: responding to your enquiries and improving our website.
• Consent: for analytics cookies, where your consent is required by applicable law.
• Legal obligation: where we are required to retain data to comply with applicable law.

5. Third-party services

We use the following third-party services that may process personal data on our behalf:

• Formspark: our contact form submissions are processed by Formspark. Data is stored on Formspark’s servers. Please refer to Formspark’s privacy policy for details.
• Google Analytics 4: we use Google Analytics to analyse website traffic. Google may transfer data outside the UK and European Economic Area. We have configured IP anonymisation. You can opt out via Google’s opt-out browser add-on.
• Vercel: our website is hosted on Vercel’s infrastructure. Vercel may process access logs and technical data as part of hosting the site.

6. Data retention

We retain contact form submissions for up to 24 months, after which they are deleted unless we have an ongoing relationship or legal reason to retain them. Analytics data is retained in accordance with Google’s standard retention settings (14 months by default).

7. Your rights

If you are based in the UK or European Economic Area, you have the following rights under data protection law:

• Access: you may request a copy of the personal data we hold about you.
• Rectification: you may request that we correct inaccurate data.
• Erasure: you may request that we delete your personal data where there is no legal basis to retain it.
• Objection: you may object to processing based on our legitimate interests.
• Restriction: you may request that we restrict processing in certain circumstances.
• Portability: you may request your data in a portable, machine-readable format where processing is automated.

To exercise any of these rights, email us at hello@underscore.ai. We will respond within one month. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

We use cookies to enable analytics. By continuing to use our website, you consent to the use of analytics cookies where required. You can manage cookies through your browser settings at any time.

9. International transfers

Some of our third-party service providers are based outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “last updated” date. We encourage you to review this page periodically.

11. Contact

For any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@underscore.ai.